Category: Customer Service

Four Tools For Building Cool Stuff Online: Or How To Start Thinking Outside The Box

Oct 10, 2015

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by

Graeme Smith

in ALEC, Antifragile, business, Business improvement, Business model generation, Conference, Conferences, consulting, Corporate, crushing it, Customer Service, data driven, Design, Design Principles, Development, Disrupt, Disruption, Ed, Edtech, Education, Education delivery model, Education resources, educator, Educator’s Journey, edupreneur, Embed literacy and numeracy, Emergent, entrepreneur, Experiment, Export Education, Good Design, Good ideas, Graeme, Graeme Smith, Hacking, Hacks, Hand, I want a new job, I want to work in, innovation, International education, Just do it, Leadership, Lean, Lean education, Lean literacy, lean methodology, Lean startup, Lean thinking, Literacy and Numeracy, Literacy Numeracy Pro, Literacy Numeracy Professionals, Literacy Numeracy Symposium, LiteracyNumeracyPro.com, Measurement, Minimum viable, MVP, online, Practitioners, Professional Development, Qualifications, Self development, Software, Solution, teacher, Teachers, teaching, Technology, The rise of the educator-entrepreneur, Transforming, Trend, Trends, Understand more, use data, using data, UX

I went to the Supercharge conference the other day in Wellington. This was a business conference… nothing to do with literacy, numeracy or even education (I know… thank goodness right…?) Lots of cool stuff. The coolest though was the 40-minute presentation by Justin Wilcox of Customer Development Labs. At the start of his presentation, he…
5 Questions That Will Make You Uncomfortable If You Work In Education

Nov 22, 2014

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by

Graeme Smith

in 2.0, Business improvement, Business model generation, Customer Service, Decisions, Disruption, Ed, Edtech, Education, Education delivery model, Lean education, Online learning

It’s an uncomfortable business Working in education is a tricky and often uncomfortable business. Especially if you want to get paid… And if you work in education sometimes even just using words like money and customers make you feel uncomfortable. You’d better click away now if you’re offended already. The “Customer” is not a straightforward matter Still, it…
The scariest thing I’ve read all year about literacy and numeracy provision and funding…

Oct 26, 2014

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by

Graeme Smith

in 2015, 21204, ALEC, Customer Service, Design, Economy, Education, Education delivery model, ELN Tutor, Embed, Embed literacy and numeracy, Embed numeracy, embedded, Embedded numeracy, embedding, Embedding numeracy, Literacy, Literacy and Numeracy, Literacy indicators, Literacy Numeracy Pro, Literacy Numeracy Professionals, Literacy Numeracy Symposium, LiteracyNumeracyPro.com, LNPro, NCALNE, NCALNE (Ed), NCALNE (Educator), NCALNE (Voc), NCALNE Lite, NCLANA, NDipALNE, New Zealand Context, NZ, NZCALN, NZCALNE, NZCALNE (Voc), NZDALN, NZDALNE, NZQA, PhD, Qualifications, TEC

There’s not much that catches me off guard these days. However, this did. I’ve posted in a section of it below. You need to go to here to get the rest. McDonell: I’m going to be asking you questions pertaining to two different but related areas. The first is to gain clarifications regarding your organisations’ definition…
Your No.1 customer might not be who you think it is if you work in education

Aug 8, 2011

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by

Graeme Smith

in Customer Service, Education, Literacy and Numeracy

Figure out who your No.1 customer is Who is your number one customer? Your No.1 customer is the person or organization that you are creating the most value for. The easy way to answer this question is to follow the money. Ask yourself the question again… If your education programme or training is funded or…