Tag: learner journey
-
Service Design Thinking: Thanks to the University of Auckland Business School for the shout out
Updated: In collaboration with the University of Auckland Business School, get 10% off the course fees for Service Design Thinking at checkout by using this code before the end of 2018: GRAEME10 I blogged recently about the Service Design Thinking course I did through the University of Auckland’s Business School and Executive Education programme. It was…
-
What are some easy-to-use Service Design Tools…? Part 3 – Customer Journey Maps
Updated: In collaboration with the University of Auckland Business School, get 10% off the course fees for Service Design Thinking at checkout by using this code before the end of 2018: GRAEME10 Customer journey maps are another simple but powerful tool from the Service Design toolkit. These sit nicely with the other tools I’ve been looking…
-
What Is Ako? It’s A Responsive Reciprocal Relationship With 2 Parts
Ako means both teach and learn. It’s a reciprocal relationship where the educator is also learning from the student.