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Tag: Service Design

  • Design

I work in education… Why do I have to use tools from Service Design, UX and Agile?

  • by Graeme Smith
  • Posted on August 8, 2018August 21, 2018

Thank you, I understand. Welcome to the Brave New World. Your job and mine now…

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  • Education

The Future of Work is Project Work

  • by Graeme Smith
  • Posted on June 11, 2018June 11, 2018

The future of work, at least for me, is project work. At least it seems…

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  • Education

How to Build a Do-It-Yourself non-MBA, MBA

  • by Graeme Smith
  • Posted on June 5, 2018June 5, 2018

Who’s got time to do an MBA. Not me… that’s for sure. Don’t get me…

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  • Service Design

Service Design Thinking: Thanks to the University of Auckland Business School for the shout out

  • by Graeme Smith
  • Posted on March 29, 2018April 13, 2018

Updated: In collaboration with the University of Auckland Business School, get 10% off the course…

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  • Service Design

What are some easy-to-use Service Design Tools…? Part 3 – Customer Journey Maps

  • by Graeme Smith
  • Posted on March 7, 2018April 12, 2018

Updated: In collaboration with the University of Auckland Business School, get 10% off the course…

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  • Service Design

What are some easy-to-use Service Design Tools…? Part 2 – Using Personas

  • by Graeme Smith
  • Posted on March 7, 2018April 12, 2018

Updated: In collaboration with the University of Auckland Business School, get 10% off the course…

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  • Service Design

What are some easy-to-use Service Design Tools…? Part 1 – Stakeholder maps

  • by Graeme Smith
  • Posted on February 27, 2018April 12, 2018

Updated: In collaboration with the University of Auckland Business School, get 10% off the course…

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  • Service Design

What is Service Design Thinking…? Part 4

  • by Graeme Smith
  • Posted on February 23, 2018April 12, 2018

Service Design Thinking Guidelines Updated: In collaboration with the University of Auckland Business School, get…

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  • Service Design

What is Service Design Thinking…? Part 3

  • by Graeme Smith
  • Posted on February 22, 2018April 12, 2018

What’s a good book or reference on Service Design? Updated: In collaboration with the University…

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  • Service Design

What is service design thinking…? Part 2

  • by Graeme Smith
  • Posted on February 20, 2018April 12, 2018

Why do we need service design thinking? Updated: In collaboration with the University of Auckland…

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