Tag: Service Design
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I work in education… Why do I have to use tools from Service Design, UX and Agile?
Thank you, I understand. Welcome to the Brave New World. Your job and mine now require new kinds of tools and approaches. These tools and approaches aren’t part of the regular toolbox of tools most of us are familiar with in academic work. I’m talking about education but the same could equally apply to other…
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The Future of Work is Project Work
The future of work, at least for me, is project work. At least it seems that way at the moment. So… welcome to the new work order. But project management is really one of my blindspots. Working in education, I have a background in training, not project management, or any kind of management really. I’m…
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How to Build a Do-It-Yourself non-MBA, MBA
Who’s got time to do an MBA. Not me… that’s for sure. Don’t get me wrong. There are plenty of great people out there with great skills. Some of these people even have MBAs. I can see the need to reskill and upskill. Especially in this weird economy. However, I haven’t got time for another…
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Service Design Thinking: Thanks to the University of Auckland Business School for the shout out
Updated: In collaboration with the University of Auckland Business School, get 10% off the course fees for Service Design Thinking at checkout by using this code before the end of 2018: GRAEME10 I blogged recently about the Service Design Thinking course I did through the University of Auckland’s Business School and Executive Education programme. It was…
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What are some easy-to-use Service Design Tools…? Part 3 – Customer Journey Maps
Updated: In collaboration with the University of Auckland Business School, get 10% off the course fees for Service Design Thinking at checkout by using this code before the end of 2018: GRAEME10 Customer journey maps are another simple but powerful tool from the Service Design toolkit. These sit nicely with the other tools I’ve been looking…
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What are some easy-to-use Service Design Tools…? Part 2 – Using Personas
Updated: In collaboration with the University of Auckland Business School, get 10% off the course fees for Service Design Thinking at checkout by using this code before the end of 2018: GRAEME10 Another easy to use and super helpful tool from the Service Design toolkit is to develop and use personas. Here’s an alternative definition to…
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What are some easy-to-use Service Design Tools…? Part 1 – Stakeholder maps
Updated: In collaboration with the University of Auckland Business School, get 10% off the course fees for Service Design Thinking at checkout by using this code before the end of 2018: GRAEME10 The idea with a stakeholder map is that you can visually represent all of the various groups involved in a service. This might include…
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What is Service Design Thinking…? Part 4
Service Design Thinking Guidelines Updated: In collaboration with the University of Auckland Business School, get 10% off the course fees for Service Design Thinking at checkout by using this code before the end of 2018: GRAEME10 This is part 4 of a follow up on the Service Design Thinking short course I did through the University…
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What is Service Design Thinking…? Part 3
What’s a good book or reference on Service Design? Updated: In collaboration with the University of Auckland Business School, get 10% off the course fees for Service Design Thinking at checkout by using this code before the end of 2018: GRAEME10 This is part 3 of a follow up on the Service Design Thinking short course…
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What is service design thinking…? Part 2
Why do we need service design thinking? Updated: In collaboration with the University of Auckland Business School, get 10% off the course fees for Service Design Thinking at checkout by using this code before the end of 2018: GRAEME10 This is part 2 of a follow up on the Service Design Thinking short course I did…