Category: Uncategorized
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How I accidentally became a published writer in 1998 by authoring a book filled with blank pages
Four score and seven years ago in 1998, I became a published author. It was an accident and I didn’t mean to. The published book was filled with (mostly) blank pages. That’s the cover up above. I found a copy yesterday because I have this banana box in my office that I’ve been trying to…
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How do you write an essay? AKA The Pragmatist’s Guide to Essay Writing
How do you write an essay? Find out how to write better essays at university and college. Get better grades by writing better essays.
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Forensic Linguistics – Or A Story About How I Used To Help Sneaky Lawyers Get Immigrants Off Drunk Driving Charges
This is not a dig at the cops. I have good mates who are police. It’s just a story… recorded here for posterity. Also, if I was doing all this again, I would take a different approach. ——— A long time ago, when I was much younger (and much more naive), I had a gig…
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What are some easy-to-use Service Design Tools…? Part 3 – Customer Journey Maps
Updated: In collaboration with the University of Auckland Business School, get 10% off the course fees for Service Design Thinking at checkout by using this code before the end of 2018: GRAEME10 Customer journey maps are another simple but powerful tool from the Service Design toolkit. These sit nicely with the other tools I’ve been looking…
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What are some easy-to-use Service Design Tools…? Part 2 – Using Personas
Updated: In collaboration with the University of Auckland Business School, get 10% off the course fees for Service Design Thinking at checkout by using this code before the end of 2018: GRAEME10 Another easy to use and super helpful tool from the Service Design toolkit is to develop and use personas. Here’s an alternative definition to…
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What are some easy-to-use Service Design Tools…? Part 1 – Stakeholder maps
Updated: In collaboration with the University of Auckland Business School, get 10% off the course fees for Service Design Thinking at checkout by using this code before the end of 2018: GRAEME10 The idea with a stakeholder map is that you can visually represent all of the various groups involved in a service. This might include…
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What is Service Design Thinking…? Part 4
Service Design Thinking Guidelines Updated: In collaboration with the University of Auckland Business School, get 10% off the course fees for Service Design Thinking at checkout by using this code before the end of 2018: GRAEME10 This is part 4 of a follow up on the Service Design Thinking short course I did through the University…
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What is Service Design Thinking…? Part 3
What’s a good book or reference on Service Design? Updated: In collaboration with the University of Auckland Business School, get 10% off the course fees for Service Design Thinking at checkout by using this code before the end of 2018: GRAEME10 This is part 3 of a follow up on the Service Design Thinking short course…
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What is service design thinking…? Part 2
Why do we need service design thinking? Updated: In collaboration with the University of Auckland Business School, get 10% off the course fees for Service Design Thinking at checkout by using this code before the end of 2018: GRAEME10 This is part 2 of a follow up on the Service Design Thinking short course I did…
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What is Service Design Thinking…? Part 1
Service Design Thinking Updated: In collaboration with the University of Auckland Business School, get 10% off the course fees for Service Design Thinking at checkout by using this code before the end of 2018: GRAEME10 A little while back I did a short course through the University of Auckland‘s executive education programme run through their business…