Tag: Service
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Service Design Thinking: Thanks to the University of Auckland Business School for the shout out
Updated: In collaboration with the University of Auckland Business School, get 10% off the course fees for Service Design Thinking at checkout by using this code before the end of 2018: GRAEME10 I blogged recently about the Service Design Thinking course I did through the University of Auckland’s Business School and Executive Education programme. It was…
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What are some easy-to-use Service Design Tools…? Part 3 – Customer Journey Maps
Updated: In collaboration with the University of Auckland Business School, get 10% off the course fees for Service Design Thinking at checkout by using this code before the end of 2018: GRAEME10 Customer journey maps are another simple but powerful tool from the Service Design toolkit. These sit nicely with the other tools I’ve been looking…
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What are some easy-to-use Service Design Tools…? Part 2 – Using Personas
Updated: In collaboration with the University of Auckland Business School, get 10% off the course fees for Service Design Thinking at checkout by using this code before the end of 2018: GRAEME10 Another easy to use and super helpful tool from the Service Design toolkit is to develop and use personas. Here’s an alternative definition to…
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What are some easy-to-use Service Design Tools…? Part 1 – Stakeholder maps
Updated: In collaboration with the University of Auckland Business School, get 10% off the course fees for Service Design Thinking at checkout by using this code before the end of 2018: GRAEME10 The idea with a stakeholder map is that you can visually represent all of the various groups involved in a service. This might include…
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What is Service Design Thinking…? Part 4
Service Design Thinking Guidelines Updated: In collaboration with the University of Auckland Business School, get 10% off the course fees for Service Design Thinking at checkout by using this code before the end of 2018: GRAEME10 This is part 4 of a follow up on the Service Design Thinking short course I did through the University…
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What is Service Design Thinking…? Part 3
What’s a good book or reference on Service Design? Updated: In collaboration with the University of Auckland Business School, get 10% off the course fees for Service Design Thinking at checkout by using this code before the end of 2018: GRAEME10 This is part 3 of a follow up on the Service Design Thinking short course…
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What is service design thinking…? Part 2
Why do we need service design thinking? Updated: In collaboration with the University of Auckland Business School, get 10% off the course fees for Service Design Thinking at checkout by using this code before the end of 2018: GRAEME10 This is part 2 of a follow up on the Service Design Thinking short course I did…
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What is Service Design Thinking…? Part 1
Service Design Thinking Updated: In collaboration with the University of Auckland Business School, get 10% off the course fees for Service Design Thinking at checkout by using this code before the end of 2018: GRAEME10 A little while back I did a short course through the University of Auckland‘s executive education programme run through their business…