How Should We Evaluate Our Training?


Kathy Sierra Post UX UX

I’m changing how I think about course evaluation… And how everything should be evaluated.

Here’s a new set of questions. Try them out for yourself after the next training session you deliver. Or attend.

Or after any new experience:

  • What did that experience enable?
  • What can I now do?
  • What can I now show others?
  • What will I say to others?
  • How am I now more powerful?

Or if you’re someone involved in designing something new… Or re-designing something. And your results are tied to the results of your users, then what matters is what happens when their experience with your training course (or product or service) is done.

Here are the same questions in their original form.

  • What did that experience enable?
  • What can they now do?
  • What can they now show others?
  • What will they say to others?
  • How are they now more powerful?

These questions come courtesy of Kathy Sierra and her excellent book: Badass: Making Users Awesome (p.56). There’s a link to the book here on Kathy’s blog.

Kathy calls this the post-user experience user experience. Buy the book. It’s awesome.

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